The faceless inflexibility of platforms

A model of education tied to platforms rather than institutions may seem liberating at first — “I can learn everything I need to know at Khan Academy!” — but that sense of liberation will continue only insofar as users train themselves to ask the questions the platforms already know how to answer, and think the thoughts that the platforms are prepared to transmit.

Very few people will see any of this as problematic, and only those very few will look to work outside the shaping power of the dominant platforms. This means that such institution-building as they manage will have to happen on a small scale and within limited geographical areas. As far as I’m concerned that’s not the worst thing that could happen.

But the majority will accommodate themselves to the faceless inflexibility of platforms, and will become less and less capable of seeing the virtues of institutions, on any scale. One consequence of that accommodation, I believe, will be an increasing impatience with representative democracy, and an accompanying desire to replace political institutions with platform-based decision-making: referendums and plebiscites, conducted at as high a level as possible (national, or in the case of the EU, transnational). Which will bring, among other things, the exploitation of communities and natural resources by people who will never see or know anything about what they are exploiting.

–Alan Jacobs, platforms and institutions

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